Privacy Policy

At Emirati Industries Cooperative we respect the privacy of our customers. This policy describes how us collect, process, use and protect your personal information as a data collector, when you contact us, use our services and interact with Emirati Industries Cooperative through our physical stores or Staged platforms (including web site, mobile app, together "application"). By using our service, you agree to the handling of your information in accordance with this privacy policy.

Reference in this privacy policy to we, our, us or similar are refer to Emirati Industries Cooperative Ecommerce and user or you or similar are reference to you as an individual or legal entity as the case may be.

  1. “All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.
  2. “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.


We may collect and process the following information about you:


  1. Informationthat you provide by filling in forms on our applications, including information provided at the time of registration to use our application and others-registrations, subscribing to our services.
  2. The information you provided when you enter a competition or promotion at Emirati Industries Cooperative stores or staged, provide reviews, testimonials or feedback on our application.
  3. Information you provide us, or that we may collect from you, when you report a problem with our application.
  4. Arecord of correspondence if you contact us.
  5. General, aggregated, demographics and non-personal information.
  6. We may have to access to details about your geolocation and your device including unique identifier for device, when you use our application.
  7. Details about your Staged purchase through our application.
  8. Information about your Staged browsing behaviour on our websites, mobile apps and public networks and information about when you click on our adverts.
  9. We may use cookies for collect information related to website use.
  10. Any other information we consider necessary to enhance your experience on the application.
  11. When you use our loyalty program, we may collect transaction information, including the in-store and Staged purchase you earn points for and how you use points, coupons and vouchers.
  12. When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect.
    1. personal information you provide about yourself.
    2. Details of emails and other digital communications we send to you including information about the emails you open and links in them that you click on; and
    3. Your feedback and contributions to customer surveys and questionnaires.


If you choose not to provide your personal information to be used in accordance with this Policy, you will still be able to visit our Platforms, but you may not be able to access certain options, products or services, and in some cases, we may not be able to fulfil a service you request.


How we use your personal information

  1. We use your personal information to provide the service you have requested including processing your orders and refund, also to managing the accounts you hold with us.
  2. to provide you with the information, products or services which we feel mayinterest you.
  3. to improve our services and to deliver a better and personalize service to you.
  4. Provide you relevant marketing communication, relating to product and service we offer. We may also measure the effectiveness of our marketing communications.
  5. To notify you about changes to our service
  6. We analyse information about how you use our services to:
    1. Manage and improve our Websites and Mobile Apps.
    2. Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you.
    3. Detect and prevent fraud or other crime.

It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our services to improve it.

We do not sell, share, or rent any such personal information, unless required by special circumstances such as compliance with subpoenas, court orders, requests from legal authorities or law enforcement agencies requiring such disclosure. This website takes every precaution to protect users' information. When users submit sensitive information via the website, your information is protected both Staged and off-line.


Social Media​

We operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our services.

Emirati Industries Cooperative is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.

The following companies, Facebook, Twitter, Instagram, YouTube, Google, Snapchat and LinkedIn, may use data for their own purposes, specifically to market to you through their social media platforms and allow engagement on our websites. This includes profiling and targeting you with other advertising.


Cookies and other technologies

We collect information related to your use of our website using cookies, web beacons, and log information. We use all this information to improve the functionality of the website every time wedo an overall review of our users’ activities, which will make your access more secure and efficient.


  • Cookies are small files containing strings of text stored on your computer that we use to authenticate you in transactions made on our websites and deliver content specific to your interests and preferences.
  • Web beacons are used often together with cookies. We use web beacons to monitor the user’s activity on our website, specifically on how long users visit our web pages, so we would be able to generate reviews and results on website traffic, unique visitor counts, and other impression functions.
  • Log information may include website requests, operating system, browser details, date and time of your request, and cookies that may identify your browser.
  • We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for operational use. IP addresses are not linked to personally identifiable information. 
  • Your choices when it comes to Cookies.
  • You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device.
  • If you choose to disable some or all Cookies, you may not beable to make full use of our platforms. For example, you may not be able to additems to your shopping basket, proceed to checkout, or use some of our products and services that require you to sign in.
  • Once you have given us your consent to the use of cookies, we shall store cookies on your computer or device. If you wish to withdraw your consent at any time, you will need to delete our cookies using your internet browser settings.



YOUR RIGHTS AND ACCESS TO INFORMATION

All information that we have collected is available in our database of contacts. For users who registered on Emirati Industries Cooperative, E-Commerce platform, all information are available Staged in your account and you may access to such information at any time by logging in to your account throughout application for the purpose of viewing and in certain cases, updating your information.


You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication. Please note that if you unsubscribe from marketing communications you will still receive operational and service messages from us regarding the services or products you bought from us and responses to enquiries made to us, and that we may hold your details on a suppression list so we don't send you marketing communications in the future.


Also, our system will place cookies when you log on to our application and this is to ensure you have an enjoyable user experience and areable to utilise all aspects of the Application. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our application works, and you may not be able to access or use certain areas of our application or full functionality.




How you can contact us

If you have any concern about your information on the application, please contact us by calling our call centre

on (042360555) from 9:00.A.M to 5:30.P.M or write to https://info@eicoop.ae/

Last updated on 03-08-2023


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